Privacy Policy

This Privacy Policy explains how City Explorer handles personal data in connection with its website, inquiries, and guided culinary and market tours in Japan. It describes the types of information we collect, the purposes for which we use it, the circumstances in which we may share it, and the choices and rights that may apply.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

Purposes of Use

We use personal data to respond to inquiries, manage date and group requests, collect dietary information, confirm venue availability, prepare routes and tastings, process booking payments, arrange meeting-point check-ins, provide guided tasting walks, communicate service updates, maintain records, improve website performance, and meet legal, tax, and accounting obligations.

Processing is limited to operational needs and lawful business administration.

Service Providers and Partners

We may share personal data with payment processors, website hosting providers, communication tools, booking-related service providers, and other operational partners that assist us in running the website and delivering tours. These parties are expected to handle information for the agreed purpose and to maintain appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their functions.

Legal Disclosures

We may disclose personal data to public authorities, courts, or other parties when necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate suspected misuse, or support the establishment, exercise, or defense of legal claims.

Disclosure may occur when law, regulation, or a valid legal process requires it.

Data category

Data We Collect

We may collect identification and contact details, booking and payment information, dietary preferences, group size, requested dates, meeting-point details, communication records, and limited technical data such as device and usage information when you visit the website. Where needed for a tour, we may also process information you choose to provide about accessibility needs or other route-related requirements.

The categories collected depend on booking, inquiry, and tour participation.

Collection source

Sources of Data

We receive personal data directly from you when you submit an inquiry, request a private route, confirm a booking, share dietary information, or communicate with us by phone, email, or consultation request. We also collect certain data automatically through the website, such as log data, browser details, and cookie-related information, and we may receive limited booking-related information from payment or service providers involved in the transaction.

Information comes from users, booking steps, and website use.

Cookie type

Cookie Types

Our website may use session cookies, persistent cookies, and similar technologies. Essential cookies help the site operate and support security functions. Preference cookies remember basic settings. Analytics cookies help us understand how the site is used so we can review performance and improve navigation. We do not use cookies to collect more information than is reasonably needed for these purposes.

Cookie use is limited to operational and measurement purposes.

User control

Cookie Controls

We use cookies and similar technologies for essential site functions, basic analytics, and preference handling. Non-essential cookies may be limited through browser settings or device controls, but some features may not function properly if cookies are disabled. Where required, we rely on the choices you make through the site or your browser to manage certain cookie categories.

Cookie settings can be adjusted through browser controls and similar tools.

User Rights

Your Rights

Subject to legal limits, you may request access to the personal data we hold about you, ask for correction of inaccurate information, request deletion in appropriate cases, or object to certain processing. You may also withdraw consent where processing is based on consent, without affecting prior lawful processing.

Available rights depend on the nature of the data and applicable law.

Requests

How to Make a Request

To protect privacy and security, we may ask for information needed to verify your identity and understand your request. We will review and respond within a reasonable period under applicable law. If we cannot fully comply, we will explain the reason where permitted.

Requests are reviewed against identity and legal requirements before action is taken.

Data Retention

We retain personal data for the period needed to manage inquiries, bookings, payments, tour arrangements, customer support, and legal or accounting obligations. When data is no longer required, we delete it, anonymize it, or otherwise handle it in a manner consistent with applicable law and our internal retention practices.

We keep data only for as long as needed for the stated purpose or legal recordkeeping.

Policy Updates

Policy Changes

If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version takes effect when posted unless a different effective date is stated. We encourage you to review this page periodically so you remain informed about how your information is handled.

We may revise this policy when our practices, services, or legal obligations change.

Email contact

[email protected]

Telephone

+81 90-1331-5897

Postal address

亀崎1丁目 1-33, 広島市, 広島県, JP, 739-1799

Privacy inquiries

Use the listed contact channels for questions about this policy or your personal data.